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Service-Level Agreement

  • 99.999% power uptime availability
  • designed in alignment with Tier IV/VK 4 requirements for power and telecommunication connectivity
  • precise definition of critical services and availabilities
  • clear commitment to the environment in all aspects

Connectivity

  • carrier- and cloud-neutral
  • redundant meet-me-rooms
  • carrier mix from global Tier I suppliers to regional suppliers
  • connectivity to the major carrier hubs
  • redundant, structural cabling infrastructure with diverse paths
  • pre-cabling to support fast cross connection deployments
  • high-performance internet access
  • connectivity between NewTelco data centers for flexible solutions
  • NewTelco Neutral Connectivity Exchange platform to connect our clients to major service providers

Security

  • NOC for security and operation, available 24/7
  • CCTV 24/7 building monitoring and security with recording and archiving
  • constant monitoring of all critical functions to secure rental areas and technical operation
  • security perimeter fence
  • video surveillance systems for the external perimeter
  • card swipe entry/exit to all doors
  • preventive risk assessment, continuous testing and training of technical staff

Power

  • off-site substation delivering 5MW of power
  • flexible client IT load
  • average power density of 1.5-2.0kW/m²
  • two independent sources of electricity at 5MW, including the dedicated photovoltaic system
  • two separate UPS systems (A- and B-supply), N+N redundancy
  • emergency power system with diesel generators, N+N redundancy
  • available UPS: 230V/400V – capacity 1.5MVA
  • UPS redundancy
  • 7-12kW normal power per rack, higher on request
  • total electric output – 1.5MVA
  • available DC power – 48V

Additional Services

  • consulting services and implementation planning for projects
  • client implementation
  • installation services
  • remote hands services provided by the technicians on-site
  • facility services
  • DR Workspace

Network

  • redundant Layer 1, Layer 2 network connectivity
  • three dark fiber routes to Frankfurt
  • DWDM 10G/100G
  • connected to NewTelco Frankfurt Metro Network
  • Ethernet Exchange (Neutral Connectivity Exchange platform) for 1G & 10G ports
  • DE-CIX enabled node

Fire Protection

  • automated fire protection system on all levels with fire damper and smoke extraction
  • Very Early Smoke Detection Alarm Systems (VESDA) in the return air path
  • firefighting gas system
  • fire protection absorbing walls and doors
  • cooling systems with modern highly efficient air conditioning and redundant climate control, N+1 redundancy
  • weather-dependent / DX-dependent energy management system
  • Computer Room Air Handler (CRAH) units available
  • climate control via blown-in air in row
  • concurrently maintainable AHUs providing fresh air pressurization and humidity control
  • cold aisle to support high densities
  • heat recovery for pre-heating the emergency and standby power systems
  • regulation of air humidity (45%-55%) and room temperature (19-21°C)