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Service-Level Agreement
99.999% power uptime availability
designed in alignment with Tier IV/VK 4 requirements for power and telecommunication connectivity
precise definition of critical services and availabilities
clear commitment to the environment in all aspects
Connectivity
carrier- and cloud-neutral
redundant meet-me-rooms
carrier mix from global Tier I suppliers to regional suppliers
connectivity to the major carrier hubs
redundant, structural cabling infrastructure with diverse paths
pre-cabling to support fast cross connection deployments
high-performance internet access
connectivity between NewTelco data centers for flexible solutions
NewTelco Neutral Connectivity Exchange platform to connect our clients to major service providers
Security
NOC for security and operation, available 24/7
CCTV 24/7 building monitoring and security with recording and archiving
constant monitoring of all critical functions to secure rental areas and technical operation
security perimeter fence
video surveillance systems for the external perimeter
card swipe entry/exit to all doors
preventive risk assessment, continuous testing and training of technical staff
Power
off-site substation delivering 5MW of power
flexible client IT load
average power density of 1.5-2.0kW/m²
two independent sources of electricity at 5MW, including the dedicated photovoltaic system
two separate UPS systems (A- and B-supply), N+N redundancy
emergency power system with diesel generators, N+N redundancy
available UPS: 230V/400V – capacity 1.5MVA
UPS redundancy
7-12kW normal power per rack, higher on request
total electric output – 1.5MVA
available DC power – 48V
Additional Services
consulting services and implementation planning for projects
client implementation
installation services
remote hands services provided by the technicians on-site
facility services
DR Workspace
Network
redundant Layer 1, Layer 2 network connectivity
three dark fiber routes to Frankfurt
DWDM 10G/100G
connected to NewTelco Frankfurt Metro Network
Ethernet Exchange (Neutral Connectivity Exchange platform) for 1G & 10G ports
DE-CIX enabled node
Fire Protection
automated fire protection system on all levels with fire damper and smoke extraction
Very Early Smoke Detection Alarm Systems (VESDA) in the return air path
firefighting gas system
fire protection absorbing walls and doors
cooling systems with modern highly efficient air conditioning and redundant climate control, N+1 redundancy
weather-dependent / DX-dependent energy management system
Computer Room Air Handler (CRAH) units available
climate control via blown-in air in row
concurrently maintainable AHUs providing fresh air pressurization and humidity control
cold aisle to support high densities
heat recovery for pre-heating the emergency and standby power systems
regulation of air humidity (45%-55%) and room temperature (19-21°C)